How to obtain Japan Rail Pass
Present your Exchange Order and obtain your HOKKAIDO RAIL PASS after you arrive in Japan.
You have to turn in your Exchange Order (with your passport) to receive your HOKKAIDO RAIL PASS at a HOKKAIDO RAIL PASS exchange office in a major JR station.
- You cannot use an Exchange Order when you travel on JR lines. Turn in your Exchange Order and obtain your Japan Rail Pass at one of
JAPAN RAIL PASS exchange offices.
(Please note the office hours and closing days)
- Your Exchange Order must be turned in for a Japan Rail Pass within three months of the date the Order was issued.
(for example, an Exchange Order issued on 15 April would have to be turned in by 14 July)
- At the time of the exchange you will be asked to fill in a short application form and to show your passport with the Temporary Visitor stamp that you received on entry into Japan. You must show your passport* and this stamp to process the Rail Pass Exchange Order.
- Without your passport, the pass exchange will not be made. (A photocopy of your passport is also not acceptable because you must show the "Temporary Visitor" stamp in it.)
- If you are a Japanese national resident in a country other than Japan and with permanent resident status in that country, please show, in addition to your passport, documents testifying to your status.
- The type of PASS described on the Exchange Order cannot be changed.
How to make seat reservations
After turning in your Exchange Order for a JAPAN RAIL PASS, you can make seat reservations at a "Midori-no-madoguchi" (ticket office).
- There is no additional charge for making seat reservation.
To make a reservation, go to any Travel Service Center or a "Midori-no-madoguchi" (ticket office) at a JR station, or to the sales office of a JR-associated travel agency.
There, show your PASS, and obtain your reserved-seat ticket before the boarding.
("Nozomi" and "Mizuho" trains and the trains marked with ★ in this table require the payment of an additional charge.)
- Shinkansen, most limited express and ordinary express trains have reserved Green Car seats and both reserved and non-reserved ordinary car seats.
- A non-reserved seat (except for"Nozomi" and "Mizuho" trains on the Tokaido, Sanyo and Kyushu Shinkansen) can be used simply by showing your JAPAN RAIL PASS..